Littlebranch Farms policies ensure customer satisfaction. We represent a community of artisan furniture and home decor designs. Such as unique custom-made rustic furniture, area rugs, utilitarian rustic decor. Littlebranch along with its artisan works closely with clients. All orders require a 50% deposit to secure a production placeholder. Balance is due upon completion and prior to shipping. Any balance unpaid after 7 days of completing a 1.5% interest per day will apply. In stock rustic furniture and home decor is refundable with an “online or in-store credit. This return policy is effective only if notified within 7 days of the customer’s receipt of the furniture. Each product must be returned in the same condition in which it left the store. Return shipping charges are the customer’s responsibility. There are no refunds on custom any order. Littlebranch Farm is not responsible for supplier or shipping delays. Custom orders will be fulfilled in order received. A storage fee of $50/ day on all items not received by the client within 7 days of completion. We do everything in our power to avoid extra charges. We will contact you before we start your project. If you are ready to receive great. If not we place your order on hold until you are ready. All disputes to be handled in mediation at the client’s expense.
Shipping and handling
Shipping is either a common carrier or ground delivery. Damages are extremely rare but do happen. Please help us better serve you by following the guidelines below.
- With a common carrier, unloading is the client’s responsibility but services are available. The client must inspect the product before signing to receive the shipment. Please note any damages to the package and do not sign for the shipment. Contact Littlebranch Farm by phone before the driver leaves. (615-878-6216 is always best ) Please take pictures of the damage and packing material closeup and at a wide view. Along with the delivery document. Although if excessive damage This will help us in filing a claim and expedite repairs or replacement. We also offer in-home hand-delivery on custom orders for a fee.
- Depending on the value of your shipment a signature may be required. Also, if the packing has damage, have delivery driver note damages. Or refuse due to damages. Contact Littlebranch Farm at 615-878-6216
Littlebranch Farm uses only real live edge wood slabs in our rustic natural wood furniture. We prefer and actually seek out unique wood with cracks, twists, and colors. These are also inherent characteristics of natural wood slabs and is not considered a defect. We use durable plant-based hard wax finishes. To clean and care use Osmo wash and care. While we use UV protectants and quality wood finishes, all wood reacts to sunlight and excessive moisture. Also, it is important to limit exposure of all-natural wood furniture as to moisture, heat, and sunlight. Thus no furniture, mantels, or wood countertop should be left in the outdoors. With proper care, your furniture will last for generations.
Home moisture and wood slab care.
Wood adjusts different times of the year to the moisture content of the air. In a sense, the wood breathes. Wood will also adjust to the moisture content of your home. You may notice a slab move ever so slightly or even develop small cracks. A dry home may cause the wood to move or crack more than a home with proper humidity. Be sure your home has proper humidity levels, here is a great link to help you with proper humidity and its importance for the care of your health, instruments, and slab wood furniture.
Should one of our pieces become unusable and require structural repair, Littlebranch Farm will stand behind its products. Please drop off the item at our workshop, and we will gladly repair it. If you are an out of state customer, please ship the piece to 901 2nd ave south Nashville, TN 37210. Shipping is the responsibility of the customer on warranty items. Littlebranch Farm is a DBA of Littlebranch Enterprises, Inc.