Littlebranch Farm specializes in custom wood furniture made from ethically sourced natural wood. Below are a few policies to ensure your satisfaction. Littlebranch Farm is a community of artists crafting their own lines of unique rustic furniture and home decor. You are welcome to visit our workshop and help select the woods for your project. While also working out the details with the furniture maker. All orders require a 50% deposit to secure the project. Balance is due upon completion and prior to shipping. Any balance unpaid after 7 days of completing a 1.5% interest per day will apply. Stock furniture and accessory orders are refundable with an “online and in-store credit should the client change their mind or the item does not fit. This return policy is effective if notified within 7 days of the customer’s receipt of the furniture. Each product must be returned in the same condition in which it left the store. Return shipping charges are the customer’s responsibility. There are no refunds on custom orders. Littlebranch Farm is not responsible for supplier or shipping delays. A storage fee of $50/ day on all items not received by the client within 7 days of completion. All dispute to be handled in mediation at clients expense.
Shipping and handling
Shipping is via common carrier. Unloading is the client’s responsibility but services are available. The client must inspect the product before signing to receive the shipment. Please note any damages to the package before signing and contact Littlebranch Farm by phone and email. Please take and email pictures of the damage and packing material closeup and at a wide view. This will help us in filing a claim and expedite repairs or replacement. We also offer in-home hand-delivery on custom orders for a fee.
Littlebranch Farm uses only real wood slabs in our rustic and natural wood furniture. We prefer and actually seek out wood with cracks, twists, and colors. These are also inherent characteristics of natural wood slabs and is not considered a defect. We use durable plant-based hard wax finishes. To clean and care use Osmo wash and care. All wood reacts to sunlight and excessive moisture. Also, it is important to limit exposure to moisture, heat, and sunlight Thus no furniture, mantels, or wood countertop should be left in the outdoors.
Home moisture and wood slab care.
Wood adjusts different times of the year to the moisture content of the air. In a sense, the wood breathes. Wood will also adjust to the moisture content of your home. You may notice a slab move ever so slightly or even develop small cracks. A dry home may cause the wood to move or crack more than a home with proper humidity. Be sure your home has proper humidity levels, here is a great link to help you with proper humidity and its importance for the care of your health, instruments, and slab wood furniture.
Should one of our pieces become unusable and require structural repair, Littlebranch Farm will stand behind its products. Please drop off the item to our workshop, and we will gladly repair it. If you are an out of state customer, please ship the piece to 901 2nd ave south Nashville, TN 37210. Shipping is the responsibility of the customer on warranty items. Littlebranch Farm is a DBA of Littlebranch Enterprises, Inc.